Privacy Policy

Version: 2026-07-27

This Privacy Policy is prepared in accordance with the Korean Personal Information Protection Act (PIPA). LUWEI services are intended for users aged 14 and older. We do not collect personal information from children under 14.

1. Processing Purpose

- Account creation and login (authentication) - Service provision: spa/sauna/hot spring/aesthetics place curation and mood-based recommendations - Community service: posting and displaying reviews, photos, and videos - Service quality improvement (error analysis, performance optimization), security/fraud prevention

2. Processed Items

Required: Email (account), Authentication information (passwords are stored as hash/authentication system) Service Data: Mood check records, favorited places, search and usage history Community Data: Nickname, review/post text, uploaded photos and videos, likes/favorites records Access Logs: Access records for security and operations

3. Retention and Use Period

Retention/Deletion: Service records are deleted immediately upon account deletion request. Minimum payment-related information (transaction ID, payment date/time, amount) may be retained when legally required, in accordance with applicable laws, for the minimum required period.
※ Retention required by Korean law (these records are kept for the periods below even after account deletion) - Records of contracts and withdrawal of subscription: 5 years (Act on Consumer Protection in Electronic Commerce) - Records of payment and supply of goods/services: 5 years (same Act) - Records of consumer complaints and dispute resolution: 3 years (same Act) - Records of labeling and advertising: 6 months (same Act) - Tax invoices and transaction documentation: 5 years (Framework Act on National Taxes) - Service access logs (login records): 3 months (Protection of Communications Secrets Act)

4. Third-Party Provision

We do not provide personal information to third parties in principle. For processing entrustment, please refer to section 5 below.

5. Processing Entrustment & Analytics

- Supabase: authentication/database/storage - Vercel: web hosting and service deployment - Email delivery service: newsletter delivery (when in use) - Google Analytics (GA4): anonymous usage statistics and service improvement (uses cookies) - Naver Analytics: usage statistics analysis (uses cookies) Cookies and Tracking Technologies: - Functional cookie for language preference (luwei_locale) - Analytics cookies for usage statistics (Google Analytics, Naver Analytics) - Authentication cookies for maintaining login sessions - You may disable or delete cookies through your browser settings. However, some service features may be limited.
※ Entrusted parties and scope may change, and we will notify you of any changes.

6. User Rights and Exercise Methods

- You may request access, correction, deletion, or suspension of processing - Delete your account in Settings or request via email (business@luwei.kr)

7. Destruction Procedures and Methods

- Destroyed without undue delay upon expiration of retention period or achievement of purpose - Electronic files are deleted in an irrecoverable manner (physical deletion or rendering inaccessible through encryption key deletion)

8. Security Measures

- Encryption of transmission (HTTPS) - Minimization of access rights - Security checks and protective measures

9. Cross-Border Transfer of Personal Information

LUWEI transfers (stores) personal information overseas as described below in order to operate the service, in accordance with Article 28-8 of the Korean Personal Information Protection Act. 1) Supabase Inc. (United States) — data physically stored in the AWS India (ap-south-1) region - Items transferred: email, authentication credentials, nickname, service usage records, community posts (including photos and videos), booking information - Purpose: user authentication, database and storage operation - Timing and method: transmitted over the internet with TLS encryption at the time of service use - Retention period: until account deletion or termination of the processing agreement - Contact: privacy@supabase.io 2) Vercel Inc. (United States) — global edge network - Items transferred: access IP address, browser information, requested URLs and other server access logs - Purpose: web hosting and service delivery - Timing and method: transmitted over the internet with TLS encryption at the time of each page request - Retention period: until termination of the processing agreement - Contact: privacy@vercel.com 3) Google LLC (United States) — Google Analytics (GA4) - Items transferred: cookie-based anonymous identifiers, device and browser information, page view records - Purpose: usage statistics analysis and service improvement - Timing and method: transmitted over the internet with TLS encryption at the time of each page view - Retention period: as defined by Google Analytics policy (up to 14 months) - Contact: https://support.google.com/policies 4) Resend, Inc. (United States) — email delivery - Items transferred: email address, name, and the minimum information required for booking and settlement notifications - Purpose: sending welcome, booking, and settlement notification emails - Timing and method: transmitted over the internet with TLS encryption at the time each email is sent - Retention period: until termination of the processing agreement - Contact: privacy@resend.com ※ Payment card details are handled directly by NICE Payments Co., Ltd., a Korean payment gateway, and are not transferred overseas. LUWEI does not store card details. ※ You may refuse the cross-border transfer of your personal information. However, the transfers above are essential to providing the service, so refusal may prevent account registration and use of the service. To refuse, please contact business@luwei.kr.

10. Data Protection Officer and Remedies for Infringement

Data Protection Officer - Name: Yujin Kim (Owner, LUWEI) - Position: Owner - Email: business@luwei.kr Please contact the address above for inquiries, complaints, or remedies related to personal information processing. We respond without undue delay. Remedies for infringement If you need to report or consult about a personal information breach, you may contact the following Korean authorities. - Personal Information Dispute Mediation Committee: +82-1833-6972 (www.kopico.go.kr) - Privacy Infringement Report Center: 118 (privacy.kisa.or.kr) - Supreme Prosecutors’ Office Cyber Investigation Division: 1301 (www.spo.go.kr) - National Police Agency Cyber Bureau: 182 (ecrm.police.go.kr) In addition, if your rights or interests are infringed by a disposition or omission by the head of a public institution regarding a request under Articles 35 (access), 36 (correction/deletion), or 37 (suspension of processing) of the Personal Information Protection Act, you may file an administrative appeal under the Administrative Appeals Act.

Updated 2026-04-29

11. Additional Processing for Partner Onboarding and Customer Booking Payments

Additional collection items during Partner self-onboarding: - Business registration number, settlement bank account (bank, account number, holder name), operator name, email, mobile phone - Purpose: Settlement transfers, tax invoice issuance, venue operation notifications - Retention: 5 years after contract termination, in accordance with the Framework Act on National Taxes and the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea Items processed for Customer booking payments (applied equally to Korean and international customers): - Name, email, mobile phone (optional), country, booking details, payment card information (processed directly by NicePay; LUWEI does not retain) - Purpose: Booking processing, Partner notifications, payment authorization and refunds, dispute resolution - Retention: 5 years after payment completion, in accordance with the Act on the Consumer Protection in Electronic Commerce Additional processors: - NicePay (NicePayments Co., Ltd.): Credit card payment authorization, cancellation, and refund processing - Resend (Resend Inc., USA): Welcome emails, booking notifications, settlement notifications - Processors use data only for the purposes specified in this policy Right of withdrawal: - Customer bookings: 100% refund up to 24 hours before start, 50% refund up to 2 hours before (see Refund Policy for details) - Partner listing fee: The right of withdrawal may be limited within 7 days once the venue page is activated and the setup wizard is accessed (immediate digital service provision) User rights: - You may request access, correction, deletion, or suspension of processing of your personal information - Modify directly through the Partner Dashboard (/partner/settings) or User Settings - Inquiries: business@luwei.kr

Updated 2026-09-08

12. Processing for the Booking Request Relay Service

Items collected when using the “Book through LUWEI” form: - Name, email (required), messenger type and ID (optional), requested visit date/time, party size, course, notes, access country (IP-based), IP and browser information - Purpose: Relaying an availability request to the venue, notifying you of the result (email and status page), pre- and post-visit reminders, abuse prevention Third-party disclosure: - Recipient: the venue (business) you are inquiring about - Items disclosed: name, requested visit date/time, party size, course, notes, access country and language - Items NOT disclosed: email, messenger ID, IP - Method: a one-time link sent to the venue’s public contact (SMS or Instagram DM) Retention: - 30 days after the scheduled visit date, name, email, messenger ID, notes and IP are anonymized (only aggregate counts are kept) Additional processors: - Solapi (Nurigo Inc., Korea): SMS to venues - Resend (Resend Inc., USA): notification emails to guests Other: - This service only relays the venue’s availability. LUWEI is not a party to the service contract and payment is made directly at the venue - Inquiries and deletion requests: business@luwei.kr