Frequently asked questions

LUWEI (루웨이) is a registered Korean business — business registration no. 609-67-00566, mail-order business report no. 2026-Seoul Eunpyeong-0545 (representative: Youjin Kim). Guest payments are processed by the payment gateway NICE Information & Communications, and each week we pay out the previous week's (Mon–Sun) bookings to your registered account. See Business information and the Partner terms.

In September 2026, 1,138 visitors from 61 countries viewed shop pages on LUWEI (bots and internal traffic excluded, LUWEI analytics). In the same month, 4 overseas bookings were confirmed through LUWEI. We can share your shop's overseas page views on request, even before you join.

The standard listing fee is ₩300,000 (one time), but under the Early Partner promotion the fee is fully waived if you sign up by 31 December 2026. Partners who join during the listing-fee waiver period are never billed a listing fee later either, and the commission is the same: 12% of the amount paid through LUWEI.

A Korean business registration is needed to receive payouts (simplified taxpayers are eligible). You can apply first without the number and add it before your first payout.

A welcome email is sent automatically right after sign-up (during the listing-fee waiver period) or payment. Once you change the temporary password and the alert phone, menu, opening hours and photos are in place, guest bookings open automatically. Your payout account and info review can follow later; the payout account only needs to be added before your first payout. Just send your email and LUWEI will do the rest of the setup.

① Register the mobile number and email for partner notifications ② Add your service menu ③ Enter opening hours ④ Upload store photos ⑤ Register your payout account ⑥ Review your store information. Once ①–④ are done, the booking button appears automatically on your store page; ⑤ and ⑥ can come after.

Yes. LUWEI handles 4-language translation, bookings, payments and payouts automatically. As a partner you only edit your opening hours, menu and photos yourself, and respond to bookings.

Payouts are made weekly. Monday–Sunday usage is calculated automatically at 03:00 (Korea time) the following Monday and deposited within that week. The 12% commission is based on the course list price, applies only to bookings paid through LUWEI, and refunded amounts are excluded. Example: an ₩88,000 course → ₩10,560 commission → ₩77,440 deposited. No-shows are paid out at the same amount. With the deposit model enabled, guests pay only a deposit (₩50,000 or more, set by the venue) through LUWEI and pay the balance directly at the venue. Commission is deducted only from the deposit; none is charged on the balance.

Payouts accumulate on hold. As soon as you register an account, the accumulated amount is deposited together in the next cycle. The revenue itself is kept safe.

It applies only to the amount a guest pays through LUWEI. Revenue you take directly (walk-ins, existing members, phone bookings) is not subject to it.

Global cards (VISA, Master, JCB, UnionPay, American Express) and simple payments such as KakaoPay, Naver Pay and Samsung Pay are supported. Payment processing is handled by NicePay.

Once 30 minutes have passed from the booked time, you can mark the booking as a no-show yourself with the [Mark no-show] button on that booking in the Partner Dashboard (the button becomes available 30 minutes after the booked time). The payment is recognised as store revenue as is, and only the 12% commission is deducted before payout (88% of the amount paid). If you set a no-show refund rate under Settings → Cancellation & refund policy, only that share is refunded to the guest automatically (default 0%, no refund). Keeping a record of attempts to reach the guest beforehand (KakaoTalk or phone) protects you in the event of a dispute.

24 hours before the booked time: 100% refund / after that (2–24 hours before, within 2 hours, no-show): refunded at the rate you set in the partner console (default 0% — the full amount is your revenue). All of this is processed automatically, and the amount not refunded is settled to you after the 12% commission is deducted.

If there is no partner response within your chosen response time after payment (15 minutes, 1, 3 or 12 hours; 12 hours by default), the booking is declined automatically and the guest is refunded 100%. That is lost revenue for you, so we recommend registering a mobile number and email for notifications.

Declining for a legitimate reason (such as a duplicate booking from an external channel) carries no penalty; however, if unjustified declines accumulate three times, your store is temporarily suspended. Your response rate and no-show rate accumulate in the store dashboard and, over the long term, are reflected in search exposure priority.

LUWEI handles all of it automatically. Enter everything once in Korean and the English, Chinese (Simplified) and Japanese pages are generated automatically. Partners never have to do any translation work.

Upload them from your phone in the Photos tab of the store dashboard. If that is a hassle, just send them to us by text, KakaoTalk or Instagram DM and LUWEI will upload them for you. Photos you provide are labelled as provided by the venue.

It is not included in the standard listing. For stores curated as a LUWEI Pick, a curator may visit, interview and film in person where needed in order to produce original content (at no extra cost). A one-off content production request is also being prepared as a future advertising option.

Yes. You can designate paused countries in the store dashboard settings. When a guest from that country visits your store page, a paused-service notice is shown instead of the booking button.

You can edit them instantly in the opening hours tab of the store dashboard. Special closing days and one-off opening days can be set date by date, and changes are reflected on the public page immediately.

You can edit them instantly in the service menu tab of the store dashboard. Existing payments are unaffected, and the new prices apply from the next booking onwards.

By default, email plus KakaoTalk AlimTalk (to your registered mobile number). If AlimTalk cannot be delivered, we send a regular text message instead. New bookings, cancellations, no-shows and payout deposits are all notified automatically.

Submit a termination request in the store dashboard settings and new bookings are blocked immediately; your store page is unpublished once all existing bookings and payouts have been processed. The ₩300,000 listing fee is not refundable except for a withdrawal of subscription within 7 days (the digital service is provided immediately). Partners who joined during the listing-fee waiver period paid no listing fee, so the refund rule does not apply to them. There is no termination penalty, and any unpaid balance is added to your final payout.

Three separate things. (1) Listing fee — NicePay issues a credit card sales slip (a qualified tax receipt) automatically at payment. (2) Booking revenue — the partner provided the service, so the partner files that revenue; LUWEI provides the payout statement as a PDF. (3) Intermediation commission — LUWEI is currently a simplified-tax business, so instead of a tax invoice it issues a commission receipt (cash receipt for business expense) together with the payout statement. You can use it as an expense record; because it is issued by a simplified-tax business, the VAT is not deductible as input tax. If LUWEI switches to general taxation, it will issue electronic tax invoices from then on and notify you in advance.

Store information, photos and the service menu are the partner’s assets, and you can download them on termination. Personal data of guests who booked is held by LUWEI and retained for 5 years under the E-Commerce Act and the Framework Act on National Taxes. Details are available at /legal/privacy.

The partner agreement is at /legal/partner-agreement, the privacy policy at /legal/privacy, and the refund policy at /legal/refund.