Partner Listing Agreement
Effective: 2026-07-31
This agreement governs the rights and obligations between LUWEI ("LUWEI"), operator of the Korean wellness venue intermediation platform at luwei.kr (the "Platform"), and venue operators ("Partners") who register their venues on the Platform. By agreeing to this document during self-onboarding, the Partner enters into a listing agreement with LUWEI.
Article 1 (Definitions)
(1) "LUWEI" is a registered E-Commerce intermediary (Reg. No. 2026-Eunpyeong-Seoul-0545) operating a four-language (Korean / English / Chinese / Japanese) platform that introduces and intermediates Partner venues to international and domestic users. (2) "Partner" means an entity registered in the Republic of Korea (corporate or sole proprietorship) that has agreed to this Agreement and completed the self-onboarding process. (3) "Customer" means a user who reserves and pays for a Partner's venue services through the Platform.
Article 2 (Registration & Eligibility)
(1) The Partner must hold a valid Korean business registration and a completed Mail-Order Sales Registration, and must operate Korean wellness services (spa, sauna, hot springs, jjimjilbang, head spa, aesthetician services, etc.). (2) The Partner warrants the accuracy of all information (business name, registration number, settlement bank account, contact information) entered during self-onboarding. (3) LUWEI may review Partner eligibility and venue information, and may refuse registration or suspend a venue post-registration if found unsuitable.
Article 3 (Listing Fee)
(1) The Partner pays a one-time listing fee of ₩300,000 (VAT excluded) at registration. The fee covers venue page setup, four-language exposure, and access to the automatic settlement system. (2) Partners who register during the Early Partner period (through December 31, 2026 23:59 KST) have the listing fee waived (₩0). (3) Effective January 1, 2027 00:00 KST, the standard listing fee of ₩300,000 applies. (4) Listing fee refunds are subject to the separate Refund Policy at luwei.kr/legal/refund.
Article 4 (Commission & Settlement)
(1) LUWEI takes 12% of the amount a Customer pays through the Platform as its intermediation commission and settles the remaining 88% to the Partner. (2) (When the commission becomes fixed) LUWEI's intermediation service is deemed delivered — and the commission fixed — at the moment the Customer actually completes the booked service. A booking or a payment alone does not fix the commission; it becomes fixed upon completion of use, or upon a confirmed no-show under Article 7. (3) (Settlement cycle) Settlements are grouped by service date, from the 1st to the last day of each month, and paid into the Partner's registered account on the 13th of the following month (KST). The 13th was chosen because payments made with overseas-issued cards are remitted to LUWEI by the payment gateway (NicePay) on the 8th of the following month; LUWEI settles with Partners after receiving those funds. (4) If the Partner has not registered a settlement account, settlement remains on hold and is rolled into the next settlement cycle once the account is registered. (5) Refunded or cancelled bookings carry no commission, because the service was not completed, and are excluded from settlement. For partially refunded bookings, commission is calculated on the amount remaining with the venue after the refund. (6) No-show bookings (the Customer does not appear) are treated as completed use, since the Partner had prepared to provide the service; no refund is issued and 88% is settled after the 12% commission. (7) (Tax invoice) LUWEI issues an electronic tax invoice naming the Partner as recipient for each settlement cycle's commission by the 10th of the following month. The Partner may deduct the VAT included in that commission as input tax.
Article 5 (Partner Obligations)
(1) The Partner maintains the accuracy of registered venue information (operating hours, service menu, prices, photos). (2) The Partner must confirm or decline reservations through the Partner Dashboard within 15 minutes of payment completion. Failure to respond results in automatic cancellation by LUWEI's system and 100% refund to the Customer. Resulting revenue loss is borne by the Partner. (3) The Partner is responsible for service quality and customer safety at the venue. Safety incidents or service disputes within the venue are the sole responsibility of the Partner; LUWEI is exempt. (4) The Partner shall not discriminate against Customers based on nationality, race, or religion. If operationally unable to serve specific countries, the Partner may specify "limited response" countries through Dashboard settings. (5) Notification channels: LUWEI sends key Partner notifications, including new bookings, via KakaoTalk Alimtalk — with automatic SMS fallback if delivery fails — alongside email. The Partner is obligated to register and maintain accurate contact details (mobile number and email address) and to check the Partner Dashboard regularly.
Article 6 (LUWEI Obligations)
(1) LUWEI lists the Partner's venue page in four languages (Korean / English / Chinese / Japanese), processes Customer card payments through NicePay, and operates the automatic settlement system. (2) LUWEI transfers the 88% settlement amount to the Partner's registered account on the 13th of each month (KST). (3) LUWEI processes Customer payment and personal information in accordance with the separate Privacy Policy at luwei.kr/legal/privacy. (4) LUWEI shall provide advance or post-incident notice to Partners regarding system failures or updates.
Article 7 (Booking Refund & Cancellation)
(1) Self-cancellation refunds for Customers are tiered as follows (based on appointment start time): · Cancelled more than 24 hours before: 100% refund · Cancelled 2–24 hours before: 50% refund · Cancelled within 2 hours or after start: no refund · No-show: no refund (settled to Partner) (2) When a Partner declines a booking due to a conflict with another channel, the Customer is automatically refunded 100% with no penalty to the Partner. (3) Automatic cancellation due to Partner non-response (15 minutes) results in 100% automatic refund to the Customer; resulting revenue loss is borne by the Partner.
Article 8 (Penalties & Suspension)
(1) If a Partner accumulates three or more of the following incidents, LUWEI may suspend the venue: · Decline without reasonable cause · No-show on Partner side (customer arrives but venue does not respond) · Refund Policy violation (2) New bookings cannot be received during suspension; lifting requires consultation with LUWEI. (3) For material breach of this Agreement or applicable law, LUWEI may terminate the Agreement upon prior notice.
Article 9 (LUWEI Liability Exclusion)
(1) LUWEI acts as an E-Commerce intermediary between Partners and Customers. LUWEI is not responsible for the quality of services provided by the Partner, venue safety, or treatment outcomes. (2) For safety incidents, customer injury, or service disputes occurring at the venue, the Partner bears sole responsibility; the Partner shall not seek damages from LUWEI. (3) Partners are recommended to obtain commercial general liability insurance and other relevant venue operation insurance independently.
Article 10 (Termination)
(1) The Partner may request termination through the Partner Dashboard at any time. From the termination date, no new bookings are accepted; existing confirmed bookings are fulfilled and settled normally. (2) LUWEI may terminate this Agreement upon prior notice in the following cases: · Cancellation of the Partner's business registration or Mail-Order Sales Registration · Material breach of this Agreement or applicable law · Six or more accumulated penalty incidents (3) Outstanding settlements after termination are added to the final settlement cycle.
Article 11 (Amendment)
(1) LUWEI may amend this Agreement upon seven days advance notice via the Partner's registered email or Partner Dashboard. (2) If the Partner does not agree to the amendment, the Partner may request termination before the effective date. Continued operation after the effective date is deemed acceptance of the amendment.
Article 12 (Dispute Resolution & Jurisdiction)
(1) Disputes related to this Agreement are governed by the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea and related laws. (2) For disputes proceeding to litigation, jurisdiction is the Seoul District Court of the Republic of Korea. (3) For matters requiring separate consultation, contact business@luwei.kr.